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Lloyds, Bank of Scotland and Halifax customers report app glitches

Customers of Lloyd’s, Halifax and Bank of Scotland reported issues using their mobile banking apps on Thursday, including some claiming being able to view details of other customers' accounts.

  • Lloyds Banking Group
  • 12 March 2026 15:02:33
Lloyds Banking Group

Source: Sharecast

It is not yet known how many customers were impacted by the technical glitch, though personal finance guru Martin Lewis reported nearly 3,000 responses to a Facebook post requesting customer feedback on the issue.

Outage tracker Downdetector saw a jump in reports between 0700 and 0900 GMT from customers of Lloyds and Halifax in particular, while a smaller spike was seen on the Bank of Scotland app.

Customers reported various issues, including not being able to see certain transactions, seeing random or erroneous transactions they did not recognise, or being able to view the accounts of numerous of users.

Lloyds Banking Group, the parent group of all three banks, claims that the issue has been resolved.

“We’re sorry that some customers experienced an issue viewing transactions in the app for a short time this morning. The issue was quickly resolved and we’re looking into what happened," a Lloyds spokesperson said.

Lloyds Banking Group shares were down 3.4% at 95.04p by 1500 GMT, though the decline was broadly in line with others in the banking sector.

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